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Job Details

Area Supervisor
Location:
VIC Mt Waverley
Category:
Service
Date Posted:
25-Oct-2018
Application Close Date:
22-Nov-2018
Job Reference:
TOS/1362786
Position Type:
Full-time Permanent
View Attachment:
No File Attached
Description:

Our company

Toshiba (Australia) Pty Limited is a wholly owned subsidiary of Toshiba Corporation, a global technology leader servicing the Information Systems, Consumer Electronics, Electronic Imaging and Social Infrastructure markets.

 

Toshiba Australia's Electronic Imaging Division (EID) is growing. We are expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.

 

Our opportunity

We have an opportunity for an experienced Area Supervisor to join our team based in Mt Waverley, VIC. Reporting to the Service Manager, the Area Supervisor is responsible for leading a team of field based Customer Service Technicians and works to ensure their team is on track to provide timely, accurate and economical service to customers and achieve customer response objectives as set for the branch.

 

Your key responsibilities will include: 

  • Leading a team of field based Customer Service Technician
  • Ensure sufficient resources are provided to maintain response times
  • Achieve metrics related to efficiently operating a service team. (For example return to fit, first fix rate, call back rate, parts spend, etc.)
  • Ensure cost of goods are minimised, whilst still providing maximum customer uptime.
  • Advise and mentor team members to ensure a high level of customer satisfaction, measured via Net Promoter Score, is delivered and maintained
  • Assist team members with technical support in the field and via the phone
  • Monitoring and managing team members stock levels as well as conducting stock takes when required
  • Provide verbal and written field and area reports to management
  • Conduct regular area meetings with team members
  • Assist and liaise with SDC to maintain the highest level of productivity

 

Our requirements

To be successful in this role, you will need to work effectively with customers and Toshiba team members across multiple departments and at various levels.  Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.

 

Skills and experience required: 

  • Several years (5+) previous industry experience
  • Very good all round technical ability combined with very good PR and Customer Relations skills
  • Able to communicate well and organise teams and workload
  • High level customer relations skills
  • Current car drivers licence
  • Basic Electronics or similar qualifications

 

Our culture

We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people.  We acknowledge that it's our team of passionate employees who make Toshiba as successful as it is today.

 

Our benefits

To attract the best, we offer a competitive salary package which includes additional superannuation benefits, product discounts, salary sacrifice, discounted healthcare, Citibank discounts plus many more.

 

If you are looking to achieve a better quality of life, make Toshiba your next move and apply today. Applications close on the 22nd November 2018.

 

Committed to People. Committed to the Future. Toshiba.

 

No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes.

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