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Customer Service Technician
NZ Auckland
Date Posted:
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Full-time Permanent
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Our company

Committed to people. Committed to the future

Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet. We foster long-term client relationship based on trust, responsiveness and a commitment to proactively deliver the best results.

Of course our success wouldn't be possible without our talented employees who strive to meet the needs of our customers in an increasingly competitive market. We turn on the promise of a new day to have a work life balance, act with integrity and provide a great standard of customer service to our clients. We respect your diversity and welcome the differences to create the best solution together.


Our benefits

To attract the best, we offer the following range of attractive company and wellbeing benefits:

  • Company-matched Superannuation
  • Company paid Life, TPD and Income Protection insurance
  • Variety of paid leaves to support you - Birthday leave, Community Service leave, Corporate Social Responsibility leave and Emergency leave
  • Free annual flu vaccinations
  • Service Awards
  • Learning and Development programs including External Study Assistance
  • Employee Referral Program - refer a friend and get $2000 (conditions apply)


Our opportunity

The Electronic Imaging Division has evolved beyond photocopiers to provide our clients with innovative technology solutions that improve efficiency and effectiveness across their business operations.

We provide opportunities for growth and advancement to keep you engaged. This pivotal position is critical for ensuring that the installation, service, and repairs to Toshiba's and other manufacturer's products are done in a timely, accurate and economical manner.


Responsibilities include

  • Conduct a high quality diagnostic and service repairs.
  • Installation of products' including setup of device drivers across multiple OS types.
  • Providing and maintaining a high level of productivity as per grading and product range
  • Providing a high level of customer service
  • Monitoring and managing stock levels


Other requirements

  • Proven experience in the installation & configuration of Multi-Functional Devices in various OS environments
  • Demonstrated experience servicing MFDs including networking
  • Technical aptitude / troubleshooting skills & the ability to learn concepts quickly
  • Willing to undertake Working with Children Check and National Police Check
  • Willing to take annual flu vaccination and comply with COVID requirements


Qualifications, skills and experience required

  • Electronics skills or similar
  • Basic computer skills & experience using a field service system
  • Excellent customer service skills
  • Good verbal and written communication skills
  • Electrical Serviceperson License 
  • Current and Valid Driver's License

In addition to the above, the successful candidates will possess sound interpersonal skills, strong customer service orientation and the ability to work effectively with customers and Toshiba team members across multiple departments and at various levels.


Our culture

We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We have a culture of respect, friendship and integrity from the top that transcends any corporate directive. It's real, and it's what encourages people to enjoy every day over many years. Our culture is our strength, we're a team of passionate team players who strive for the best outcome for our customers and our colleagues.


Diversity and Inclusion

We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are committed to working towards a diverse workforce and providing equal opportunities.


If you are require any assistance during the recruitment process please email us on



Sounds like the sort of role for you? Head on to and apply today!


Applications close on 4 July 2022.  Only shortlisted applicants will be contacted.


No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in New Zealand/Australia.

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