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Customer Service Technician
ACT Fyshwick
Date Posted:
Application Close Date:
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Position Type:
Full-time Permanent
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Our company

Toshiba (Australia) Pty Limited is a wholly owned subsidiary of Toshiba Corporation, a global technology leader servicing the Information Systems, Consumer Electronics, Electronic Imaging and Social Infrastructure markets.



EID Division

Toshiba Australia's Electronic Imaging Division (EID) is growing. We are expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.



Our opportunity

Conduct installation, service, and repairs to Toshiba's and other manufacturers products in a timely, accurate and economical manner.



Responsibilities include:

  • Conduct quality diagnostic and service repairs.
  • Installation of products' including setup of device drivers across multiple OS types.
  • Provide and maintain a high level of productivity as per grading and product range
  • Provide high level of customer satisfaction directly to customers and through assisting team members
  • Monitor and manage stock levels
  • Maintain a range of metrics, such as, for example return to fit (RTF), call back (CB) and Mean Calls between Copies (MCBC) and any other metrics outlined in GOALs, Toshiba's performance management tool.
  • Assist and liaise with Service Dispatch Centre to maintain highest level of productivity
  • Adhere at all times to Company Policy and Procedures in the pursuance of required duties



Qualifications, skills and experience required:

  • Electronics skills or similar
  • Proven experience in the installation & configuration of MFD's in various OS environments
  • Demonstrated experience servicing MFDs including networking
  • Excellent customer service skills
  • Good verbal and written communication skills
  • Technical aptitude / troubleshooting skills & the ability to learn concepts quickly
  • Basic computer skills & experience using a field service system


In addition to the above, the successful candidates will have valid driver's licence for employee's state of employment.



Our benefits

To attract the best, we offer a competitive salary package which includes additional superannuation benefits, product discounts, salary sacrifice, discounted healthcare plus many more.



Our culture

We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We acknowledge that it's our team of passionate employees who make Toshiba as successful as it is today.



If you are looking to achieve a better quality of life, make Toshiba your next move and apply today.


Applications close on 8 November 2019.



Committed to People. Committed to the Future. Toshiba.


No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes.

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