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Job Details

National Service Administrator
NSW North Ryde
Date Posted:
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Position Type:
Full-time Permanent
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Our company

Toshiba (Australia) Pty Limited is a wholly owned subsidiary of Toshiba Corporation, a global technology leader servicing the Information Systems, Consumer Electronics, Electronic Imaging and Social Infrastructure markets.


Our culture

We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We acknowledge that it's our team of passionate employees who make Toshiba as successful as it is today.


Our benefits

To attract the best, we offer a competitive salary package which includes additional superannuation benefits, product discounts, salary sacrifice, discounted healthcare plus many more. Limited on-site parking, gym and childcare centre are also available (for Head Office only).


Our Opportunity

We have an opportunity for a Service Administrator to join our Sydney team. Reporting to the National Service Administration Team Leader, the primary focus of this role is to process all aspects relating to service agreements and assist customers with invoice queries, maintaining of records in the database.


Your key responsibilities will include:


  • Maintain email inbox for assigned state, including the processing of service requests, auto meter readings and requests from branches
  • Answer incoming calls from customers and resolve queries
  • Sort and fold (using folding machine) customer invoices
  • Process payment to dealer networks and on charge dealer invoices to customer accounts
  • Responding to internal and external customer enquiries in a timely manner
  • Claims Management (Credits) – Process using 7 day terms, contact customers and advise of claim status, discussing with sales people and management to come to a conclusion
  • Process and check Consolidated Invoices, send to customers
  • Process expiry letters
  • Process cancellations and terminations of contracts
  • Processing of change of address, new accounts, machines not appearing in the system or without correct coverage
  • Run reports through the system as required
  • Project work – whole account extensions, terminations – checking reports as requested
  • Other Ad hoc duties as requested


Our requirements

To be successful in this role, you will need to work effectively with customers and Toshiba team members across multiple departments and at various levels.  Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.


Skills and experience required:

  • At least 2 years administrative experience
  • Excellent organizational and clerical skills
  • Accurate data entry / keyboarding skills


If you are looking to achieve a better quality of life, make Toshiba your next move and apply today. Applications close on 29th August 2019.


Committed to People. Committed to the Future. Toshiba.


No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes.

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