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Customer Service Technician
VIC Mt Waverley
Date Posted:
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Full-time Permanent
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Our company

Toshiba (Australia) Pty Limited is a wholly owned subsidiary of Toshiba Corporation, a global technology leader servicing the Information Systems, Consumer Electronics, Electronic Imaging and Social Infrastructure markets.


Toshiba Australia's Electronic Imaging Division (EID) is growing. We are expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.


Our opportunity

We have a great opportunity for an experienced Customer Service Technician to join our Melbourne team. The primary purpose of this position is to resolve hardware and network connectivity issues, including completion of preventative maintenance, doing so professionally, efficiently and effectively.


Responsibilities include:

  • Installation of MFD's including setup of device drivers across multiple OS types.
  • Providing quality and timely preventative maintenance and repairs to our client base of MFD's.
  • Providing and maintaining  a high level of performance 
  • Providing high level of customer satisfaction directly to internal and external customers
  • Monitoring and managing stock levels of assigned inventory accurately


Our requirements

To be successful in this role, you will need to work effectively with customers and Toshiba team members across multiple departments and at various levels.  Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.


Skills and experience required:

  • Proven experience in the installation & configuration of MFD's in various OS environments
  • Demonstrated experience servicing MFDs including networking
  • Excellent customer service skills
  • Good verbal and written communication skills
  • Technical aptitude / troubleshooting skills & the ability to learn concepts quickly
  • Basic computer skills & experience using a field service system
  • A current & valid driver's license


Our culture

We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people.  We acknowledge that it's our team of passionate employees who make Toshiba as successful as it is today.


Our benefits

To attract the best, we offer a competitive salary package which includes additional superannuation benefits, product discounts, salary sacrifice and discounted healthcare.


If you are looking to achieve a better quality of life, make Toshiba your next move and apply today. Applications close on the 28th May 2019.


Committed to People. Committed to the Future. Toshiba.


No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes.

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