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Professional Services Post Sales Specialist
NSW North Ryde
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Position Type:
Full-time Permanent
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Our company

Toshiba Australia's technology and printing division have a rare opening and opportunity for the right person. The Electronic Imaging Division (EID) is growing. We are expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.

Our opportunity

We have a fantastic opportunity for a Professionals Services Post Sales support person to join our Professional Services Team. As a member of our Professional Services team you will be responsible for assisting with demonstrations, designing, implementing and supporting our print and document management solutions, in addition to our suite of solutions used to enhance the functionality of our MFDs.

We are looking for someone has a proven track record and industry experience with a sound understanding of network infrastructure that can work with internal and external clients to successfully deploy and maintain our solutions.

Key responsibilities:

  • Be responsible for developing and maintaining knowledge and skill in supported products as required.
  • Identify and share continuous improvement ideas and concepts to management.
  • Update and maintain Knowledge Base on all technical solutions.
  • Document thoroughly the status of all client liaisons and communications where required.
  • Assist with client discovery, scoping and training duties as required.
  • Deliver customer Training on solutions.
  • Delivery, configuration and commissioning of client Bespoke Solutions as required.
  • Coordinate User Acceptance Testing (UAT) and obtain project sign off, ensuring the deliverables meet the customer's requirements.
  • Preparing Material and providing training and assistance to the end users following implementation.
  • Provide support to the Branch Professional Services Specialists.
  • Provide support to the Professional Services Teams for overflow work or leave coverage.

Our requirements

To be successful in this role, you will need to work effectively both on and off site with customers and Toshiba team members across multiple departments and at various levels.  Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.

Skills and experience required:

  • Current driver's license is essential
  • Australian citizen or permanent resident.
  • 3+ years' experience supporting print and document solutions.
  • Experience implementing PaperCut would be highly regarded.
  • Formally recognized qualification in Information Technology or associated field with relevant experience.
  • Sound MS Office (Word, Excel, PowerPoint) skills
  • Highly developed diagnostic skills
  • Knowledge of enterprise software architecture, hosting requirements and networking considerations.
  • Understanding of software deployment strategies including server and web service platforms
  • Document print and imaging solution product knowledge
  • High level of computer literacy
  • Industry experience in a similar role in the MFD industry highly regarded.

Our culture

We offer a unique culture, one that enjoys the benefits of a large global technology corporation whilst having a strong commitment to our people.  We acknowledge that it is our team of passionate employees who make Toshiba as successful as it is today.

Our benefits

To attract the best, we offer a competitive remuneration package inclusive of salary, car allowance and an incentive scheme. The package also includes additional superannuation benefits, life and disablement insurance, free on-site parking, free on-site gym and product discounts.

If you are looking to achieve a better quality of life, make Toshiba your next move and apply today.

Committed to People. Committed to the Future. Toshiba.

No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes.

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