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Solutions Team Leader
NSW North Ryde
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Full-time Permanent
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Our company

Toshiba (Australia) Pty Limited is a wholly owned subsidiary of Toshiba Corporation, a global technology leader servicing the Information Systems, Consumer Electronics, Electronic Imaging and Social Infrastructure markets.

Toshiba Australia's Electronic Imaging Division (EID) is growing. We are expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.

Our opportunity

We have an opportunity for a Solutions Team Leader to join our Toshiba Managed Services team. Reporting to the National Manager – Toshiba Managed Services this role is responsible for providing high level chargeable services to clients in scoping and delivering document systems, consulting assignments, and building and installing turnkey business solutions. The person in this role will lead a team of analysts, specialists and architects and provide best practice for solution scoping, development and delivery processes.

Your key responsibilities will include:

  • Managing pre-sales activities for software solutions, including software projects, technology and repeatable solution packages.
  • Evaluating customer's business needs, thus contributing to strategic planning of information systems facilities and software directions.
  • Designing and developing high quality business solutions and other projects.
  • Being accountable for defined work assignments often involving immediate action or short term planning of human and other resources.
  • Planning and coordinating resources necessary to complete product implementation
  • Assisting in preparation of major sales proposals and tender responses.
  • Liaising with major customers during preliminary scoping, development, deployment and testing of solutions or products.
  • Ownership of solution delivery pipeline and, together with the TMS Project Manager, reporting to Senior Management on the status of project deliveries.
  • Providing, on occasion and when requested, assistance with customer support issues, in the capacity of a subject matter expert.
  • Work with stakeholders to identify and develop 3rd party relationships, to maximise additional incomes through these partnerships.
  • Research on new products to make recommendation to be included in future offerings.

Our requirements

To be successful in this role, you will need to work effectively with customers and Toshiba team members across multiple departments and at various levels. Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.

Skills and experienced required:

  • Minimum of 3 years experience in a similar role.
  • Previous proven experience with print solutions or related products or services.
  • Proven ability to effectively train technical staff.
  • Tertiary education in computer science, or equivalent works-based experience.
  • Formal experience in a project management discipline.
  • Current understanding of electronic content management systems, the concepts and best practice.
  • Knowledge of business analytics and terminology.
  • Ability to communicate concepts and workflows with business diagramming (flowcharts, cause-effect diagrams, cross-functional process maps, data flow diagrams).
  • Highly developed diagnostic skills.
  • High level of accuracy in verbal and written communication and technical deliverables.
  • Document imaging solution product knowledge.
  • High level of computer literacy.
  • Specialist knowledge of several industries or segments, coupled with strong analytical skills.
  • Recognised as leading expert in specialty area.
  • Good understanding of broad business issues.

Our culture

We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We acknowledge that it's our team of passionate employees who make Toshiba as successful as it is today.

Our benefits

To attract the best, we offer a competitive salary package which includes additional superannuation benefits, product discounts, salary sacrifice, discounted healthcare, Citibank discounts plus many more. On-site parking, gym and childcare centre are also available.

If you are looking to achieve a better quality of life, make Toshiba your next move and apply today.

Committed to People. Committed to the Future. Toshiba.

No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes.

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