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Technical Product Specialist
NSW North Ryde
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Full-time Permanent
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Our company

Toshiba (Australia) Pty Limited is a wholly owned subsidiary of Toshiba Corporation, a global technology leader servicing the Information Systems, Consumer Electronics, Electronic Imaging and Social Infrastructure markets.


Toshiba Australia's Electronic Imaging Division (EID) is growing. We are expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.


Our opportunity

An opportunity has become available for an experienced Technical Product Specialist to our Marketing team. Reporting to the National Marketing Manager, the primary purpose of this role is to actively engage in contributing to the successful growth and profitability of hardware, embedded solutions and nominated solution products through effective communications, internal/external relationship management, product development, training and support.


Responsibilities include:

  • Provide support to Dealer and Direct sales groups with MFP/Printer, embedded applications, nominated software and hardware solutions.
  • Provide regular training on MFP/Printer, embedded applications, nominated software and hardware solutions to Dealer and direct branch professional services.
  • Provide client demonstrations of MFP/Printer, embedded applications, nominated software  and hardware solutions to Dealer and Direct channel (as required)
  • Actively involved in presenting MFP /Printer product, embedded applications, nominated software and hardware solutions to Dealer and Direct Branch groups.
  • Provide assistance with technical aspects of tender responses.
  • Provide assistance to the marketing team with technical aspects of sales collateral.
  • Actively assist during the release process of new product
  • Provide assistance to supporting Channel Managers with technology/product road shows
  • Actively involved in product launch including presentations and demonstrations for MFD/Printer, embedded applications nominated software and hardware solutions
  • Manage the relationship between TAP and PaperCut and oversee ongoing embedded development
  • Liaise with TTEC, R&D and solutions groups with respect to development of product, embedded applications and nominated solutions.


To be successful in this role, you will need to work effectively with customers and Toshiba team members across multiple departments and at various levels.  Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.


Qualifications, skills and experience required:

  • Minimum of 5 years experience in a similar role
  • Interest in researching solutions and new technologies
  • TAE40116 (Cert 4) or equivilant
  • Understanding of documentation/information management workflows
  • Intermediate MS Office (Word, Excel, PowerPoint)
  • Excellent written, verbal and interpersonal communication skills
  • Highly developed diagnostic skills
  • Networking knowledge
  • Digital B/W and colour product knowledge (preferably Toshiba MFD's)
  • Capability to present professional and effectively to large groups
  • Strong internal and external customer focus
  • High level organisational and project management skills
  • Extensive experience of  Multi-Functional Devices with complimentary solution software
  • Experience in the development and delivery of formal classroom training
  • Experience engaging with product development groups, 3rd party developers and senior management


Our culture

We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We acknowledge that it's our team of passionate employees who make Toshiba as successful as it is today.


Our benefits

To attract the best, we offer a competitive salary package which includes additional superannuation benefits, product discounts, salary sacrifice, discounted healthcare, Citibank discounts plus many more. Limited on-site parking, gym and childcare centre are also available.


If you are looking to achieve a better quality of life, make Toshiba your next move and apply today. Applications close on 20th of March.


Committed to People. Committed to the Future. Toshiba.


No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes.

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