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National Service Administrator
NSW North Ryde
Date Posted:
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Position Type:
Full-time Permanent
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Our company

Toshiba Australia's Electronic Imaging Division (EID) is growing. We're expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.


Our opportunity

We have an opportunity for a Service Administrator to join our Sydney team. Reporting to the National Service Administration Team Leader, the primary focus of this role is to process all aspects relating to service agreements and assist customers with invoice queries, maintaining of records in the database.


Your key responsibilities will include:

  • Maintain email inbox for assigned state, including the processing of service requests, auto meter readings and requests from branches
  • Answer incoming calls from customers and resolve queries
  • Sort and fold (using folding machine) customer invoices
  • Process payment to dealer networks and on charge dealer invoices to customer accounts
  • Responding to internal and external customer enquiries in a timely manner
  • Claims Management (Credits) – Process using 7 day terms, contact customers and advise of claim status, discussing with sales people and management to come to a conclusion
  • Process and check Consolidated Invoices, send to customers
  • Process expiry letters
  • Process cancellations and terminations of contracts
  • Processing of change of address, new accounts, machines not appearing in the system or without correct coverage
  • Run reports through the system as required
  • Project work – whole account extensions, terminations – checking reports as requested
  • Other Ad hoc duties as requested


Our requirements

To be successful in this role, you will need to work effectively with customers and Toshiba team members across multiple departments and at various levels.  Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.


Skills and experience required:

  • At least 2 years administrative experience
  • Excellent organisational and clerical skills
  • Accurate data entry / keyboarding skills


Our culture

We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people.  We acknowledge that it's our team of 800 passionate employees who make Toshiba as successful as it is today.


Our benefits

To attract the best, we offer a competitive salary package which includes additional superannuation benefits, product discounts, salary sacrifice, discounted healthcare, Citibank discounts plus many more. Limited on-site parking, gym and childcare centre are also available.


If you are looking to achieve a better quality of life, make Toshiba your next move and apply today. Applications close on the 9th February 2018.


Committed to People. Committed to the Future. Toshiba.


No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. 

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