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Job Details

National Service Business Manager
NSW North Ryde
Date Posted:
Application Close Date:
Job Reference:
Position Type:
Full-time Permanent
View Attachment:
National Service Business Manager_NF.pdf (PDF, 451KB)
Job Specification


Our company

Toshiba Australia’s Electronic Imaging Division (EID) is growing. We’re expanding beyond our traditional Multi-Function Devices (MFDs) to provide our customers with innovative solutions that improve efficiency and effectiveness in their business operations.

Our opportunity

We have a great opportunity for a National Service Business Manager to join our team at North Ryde. Reporting to the General Manager, this new position will oversee the profitability and operational outcomes of TAP EID “Direct” and Channel Partners, ensuring this is implemented through the utilisation and control of businesses and processes in order to drive an efficient and effective service model.

Key responsibilities include:

  • Providing direction to both “Direct” Operations and Channel Partners through planning and support.
  • Achieving “Direct” and “Channel” Service revenue and GC budgets through Service improvements.
  • Ensuring that all people management responsibilities for direct and indirect reports, including support and guidance, management of staff headcount and costs, regular team meetings, leave liability management and performance management are managed with a best practice approach.
  • Ensuring the expected levels of performance and profitability are met, through the determination of corrective / improvement activities to be taken at local service and Channel operation levels.
  • Establishing strategies and plans to provide operational efficiency and cost effective client support.
  • Facilitating open communication within the organisation in an effort to continuously refine the service business model.

Please see the position description for a full list of responsibilities.

Our requirements

To be successful in this role, you will need to work effectively with customers and Toshiba team members across multiple departments and at various levels.  Therefore, sound interpersonal skills, strong customer service orientation and a commitment to the Toshiba Values will ensure success.

Skills and experience required:

  • Demonstrated experience leading a successful team, including recruitment, performance counselling, coaching and support.
  • Business management/analytics qualifications.
  • 5 years’ experience in a business management role and demonstrate effective business acumen.
  • An analytical approach to problem solving in complex situations.
  • Determination to strive for the achievement of results.
  • Proven abilities to develop and implement systems, processes and procedures to ensure the most effective use of resources.
  • Excellent oral, written communication and customer service skills.

Our culture

We offer a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people.  We acknowledge that it’s our team of passionate employees who make Toshiba the success it is today.

Our benefits

To attract the best, we offer a competitive salary package which includes product discounts, salary sacrifice, life and disablement insurance, discounted healthcare, Citibank discounts plus many more.

If you are looking to achieve a better quality of life, make Toshiba your next move and visit  to apply today. Applications close on the 24 of April 2017.

Committed to People. Committed to the Future. Toshiba.

No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes.

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